• Support and maintenance
• Training and development
• Procurement
• Consulting
• Service desk
• Project management
• Change management
• Disaster recovery planning
• Security management
• Quality management
• Business continuity planning
• Business process improvement
• Information technology governance
• Business analysis
• Application support
• IT service management
Support and Maintenance
This area of IT management is often the most difficult for managers to understand. The main reason for this is that it is not something that they have experienced themselves. The key point here is that you do not need to be an expert in all of the technologies that are available to you. However, you will need to know enough to be able to make informed decisions regarding the best solution for your business.
Training and Development
If you are managing a team then you will need to ensure that you are training them correctly. This will mean that you will need to understand what their current skills are and what their future goals are. You will also need to be aware of any gaps in their knowledge. By having a good understanding of this area you will be able to help your team members to develop their skills.
Procurement
In order to ensure that you are getting the right products and services for your business then you will need to know how to procure them. There are many different types of procurement processes that you could use. You could choose to buy direct from suppliers or you could go through a reseller. Whichever way you decide to go you will need to ensure that your purchasing process is efficient.
Consulting
Consulting is a very important part of IT management. It is the time when you get to work with your clients and discuss what is happening with their IT systems. You will need to be able to provide solutions to problems as well as helping them to plan their future IT strategies.
Service Desk
The service desk is where all of your IT support requests come to. You will need to be sure that you have a good system in place to deal with these requests. You will need to make sure that you are able to deal with them quickly and efficiently so that your clients are happy.
Project Management
This is an important area of IT management because it involves working with other people to deliver projects. This means that you will need to be able to communicate effectively with them and to ensure that everything goes smoothly.
Change Management
This is another area of IT management that you will need to have a clear understanding of. If you do not have a good understanding of change management then you may find that your company is not moving forward as quickly as it could.
Disaster Recovery Planning
If you are managing an organisation then you will need to be able plan for the possibility of a disaster. This means that you will want to have a backup plan in case there is a power cut or if the internet goes down.
Business Continuity Planning
If you are running a business then you will need to be sure that your business is able to continue operating even if there is a problem with one of your IT systems. This is why you will need to plan for such a scenario.
Information Technology Governance
This is another area that you will need to have an understanding of. You will need to make certain that you have an IT strategy that is in line with your business objectives. You will also need to make sure that you have a good IT governance structure in place.
Tags
IT, Support, Management